Terms & Conditions

TERMS & CONDITIONS

Welcome to Nujum Alrabie Technical Services Contracting LLC.

These Terms & Conditions govern your use of the nujumalrabie.ae website and your interaction with Nujum Alrabie Technical Services Contracting LLC (“Nujum Alrabie”, “we”, “our”, or “us”).

By accessing our website, submitting an enquiry, requesting a quotation or engaging our services, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

If you do not agree with these terms, please do not use our website or services.


1. About Our Services

Nujum Alrabie Technical Services Contracting LLC provides technical, maintenance, installation and finishing services for residential and commercial properties in Dubai, United Arab Emirates.

Our services include:

  • HVAC Services
  • Tesla Charger Installation
  • Plumbing Services
  • Gypsum Partition & Ceiling Services
  • Demolition Services
  • Marble Polishing Services
  • CCTV Camera Installation Services
  • Aluminium & Glass Works
  • Drainage Cleaning Services
  • Waterproofing Services
  • Tile Fixing Services
  • Painting Services
  • Furniture Wrapping Services
  • Home Automation Installation & Maintenance

The availability of individual services may depend on location, site conditions, technical requirements, scheduling and project scope.


2. Website Use

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities
  • Attempt to gain unauthorized access to our website or systems
  • Introduce malicious software or harmful code
  • Copy or misuse website content without permission
  • Interfere with the operation or security of the website
  • Submit false, misleading or unauthorized information

We reserve the right to restrict or terminate access to the website where misuse or unauthorized activity is identified.


3. Service Enquiries

Submitting an enquiry through our website does not automatically create a service agreement.

When you submit a request, our team may contact you to understand:

  • Required service
  • Property location
  • Scope of work
  • Site conditions
  • Materials required
  • Preferred schedule
  • Other relevant project requirements

A service will only be considered confirmed once the relevant details, quotation, scope and applicable terms have been agreed upon.


4. Quotations and Estimates

Quotation prices may depend on several factors, including:

  • Type of service
  • Scope of work
  • Property size
  • Site conditions
  • Materials required
  • Labour requirements
  • Accessibility
  • Technical requirements
  • Additional work identified during the project

A quotation provided by Nujum Alrabie is based on the information available at the time of assessment.

If the scope of work changes or additional requirements are identified, the final cost may change accordingly.


5. Site Inspection

For certain services, a site inspection may be required before providing a final quotation or confirming the scope of work.

Site conditions may affect:

  • Labour requirements
  • Material requirements
  • Installation methods
  • Project duration
  • Overall service cost

The customer is responsible for providing accurate information about the property and the requested work.


6. Customer Responsibilities

Customers are expected to:

  • Provide accurate project information
  • Provide reasonable access to the property where required
  • Inform us of known site conditions or restrictions
  • Obtain necessary permissions where applicable
  • Ensure that the work area is reasonably accessible
  • Cooperate with our team during service delivery
  • Make payments according to agreed terms

Failure to provide access or necessary information may affect the service schedule.


7. Service Availability

Service availability may vary depending on:

  • Location
  • Service type
  • Technician availability
  • Project requirements
  • Site conditions
  • Scheduling
  • Public holidays or other circumstances

We aim to provide responsive service, but specific response or completion times are not guaranteed unless expressly agreed in writing.


8. Project Duration

Project duration depends on the nature and scope of the work.

Factors that may affect completion time include:

  • Size and complexity of the project
  • Availability of materials
  • Site conditions
  • Customer approvals
  • Access restrictions
  • Additional work
  • Third-party requirements
  • Unexpected technical issues

Any estimated completion period should therefore be treated as an approximate timeframe unless a specific completion date has been formally agreed.


9. Materials

Where materials are required, the type and quantity may depend on the service and project requirements.

Material specifications may be discussed with the customer before work begins where appropriate.

If the customer requests a specific material, brand, finish or specification, availability and additional costs may apply.


10. Additional Work

If additional work is requested by the customer or becomes necessary due to previously unknown site conditions, the additional work may be subject to additional charges.

Where reasonably possible, additional work and associated costs will be discussed with the customer before proceeding.


11. Payments

Payment terms may vary depending on the type, size and scope of the project.

The applicable payment schedule, deposit requirements and remaining balance will be communicated or agreed before or during the project where applicable.

Customers are responsible for making payments according to the agreed terms.

Failure to make required payments may result in delays, suspension or cancellation of services.


12. Cancellations and Rescheduling

Customers should notify Nujum Alrabie as early as possible if they need to cancel or reschedule an appointment or project.

Cancellation or rescheduling conditions may depend on:

  • Type of service
  • Project status
  • Materials already purchased
  • Labour already scheduled
  • Work already completed
  • Any agreed contractual terms

Any applicable charges or adjustments will be communicated based on the circumstances of the project.


13. Workmanship

Nujum Alrabie is committed to providing professional workmanship and quality-focused technical solutions.

The applicable workmanship terms, service conditions or warranty arrangements may vary depending on:

  • Type of service
  • Materials used
  • Project scope
  • Manufacturer requirements
  • Nature of the installation or repair

Any specific warranty or guarantee applicable to a project will be communicated separately where applicable.


14. Existing Conditions

For repair, maintenance, renovation and installation work, existing property conditions may affect the service.

We are not responsible for defects, deterioration, concealed damage or pre-existing issues that were not reasonably visible or identifiable before work began.

If additional issues are discovered during the project, we may inform the customer and recommend appropriate solutions.


15. Property Access and Safety

Customers must provide reasonable and safe access to the property and work area.

If a work area is considered unsafe or inaccessible, Nujum Alrabie may postpone or suspend the work until suitable conditions are available.

The customer should inform our team of any known hazards, restrictions or special requirements relating to the property.


16. Third-Party Products and Equipment

Certain services may involve products, equipment or components manufactured by third-party companies.

Where applicable, manufacturer warranties and conditions may apply separately.

Nujum Alrabie is not responsible for defects caused by third-party products beyond our reasonable control, subject to applicable law and the agreed service terms.


17. Home Automation and Smart Systems

For home automation services, system performance may depend on:

  • Internet connectivity
  • Existing electrical systems
  • Device compatibility
  • Third-party applications
  • Manufacturer software
  • Network configuration
  • Power supply
  • Customer-selected equipment

Nujum Alrabie cannot guarantee uninterrupted operation of third-party platforms or services that are outside our control.


18. Tesla Charger Installation

Tesla and other EV charger installations may require assessment of the property’s electrical infrastructure.

Installation requirements may depend on:

  • Existing electrical capacity
  • Charger specifications
  • Cable routing
  • Electrical panel configuration
  • Property access
  • Applicable technical requirements

Any electrical upgrades or additional work required may be subject to separate costs.


19. CCTV Installation

CCTV installation services are provided for technical installation and setup requirements as agreed with the customer.

Customers are responsible for ensuring that their use of CCTV equipment complies with applicable privacy, security and local legal requirements.

Nujum Alrabie does not accept responsibility for how customers subsequently use or operate installed surveillance systems.


20. Intellectual Property

All website content, including but not limited to:

  • Text
  • Logos
  • Graphics
  • Images
  • Website design
  • Branding
  • Layout
  • Service descriptions

is owned by or used with permission by Nujum Alrabie Technical Services Contracting LLC or the relevant rights holder.

You may not reproduce, copy, modify, distribute or commercially use website content without prior written permission.


21. Third-Party Links

Our website may contain links to external websites, social media platforms or third-party services.

These links are provided for convenience.

Nujum Alrabie does not control or guarantee the content, availability, accuracy or security of third-party websites.

Your use of third-party websites is subject to their own terms and policies.


22. Website Accuracy

We make reasonable efforts to keep website information accurate and up to date.

However, website content may occasionally contain errors, omissions or outdated information.

Service availability, pricing, specifications and other information may change without prior notice.

The final scope, pricing and service conditions will be based on the applicable quotation or agreement.


23. Limitation of Liability

To the extent permitted by applicable law, Nujum Alrabie shall not be responsible for losses or damages arising from circumstances beyond our reasonable control.

This may include:

  • Delays caused by third parties
  • Material supply delays
  • Unexpected site conditions
  • Utility interruptions
  • Internet or network failures
  • Manufacturer or equipment failures
  • Customer-provided equipment
  • Events beyond reasonable control

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.


24. Force Majeure

Nujum Alrabie shall not be considered in breach of these Terms & Conditions where performance is delayed or prevented by circumstances beyond reasonable control.

Such circumstances may include:

  • Natural disasters
  • Severe weather
  • Government restrictions
  • Public emergencies
  • Utility disruptions
  • Major supply chain disruptions
  • Acts of third parties
  • Other circumstances beyond reasonable control

We will make reasonable efforts to resume affected services when circumstances permit.


25. Privacy

Your use of our website and submission of personal information is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use and protect your information.


26. Changes to These Terms

Nujum Alrabie reserves the right to update or modify these Terms & Conditions when necessary.

Updated terms will be published on this page with a revised “Last Updated” date.

Your continued use of our website after changes are published constitutes acceptance of the updated terms, to the extent permitted by applicable law.


27. Governing Law

These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws and regulations of the United Arab Emirates, and where applicable, the relevant laws and regulations of the Emirate of Dubai.

Any disputes arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the competent courts, as applicable.


28. Contact Information

If you have any questions regarding these Terms & Conditions or our services, please contact us.

Nujum Alrabie Technical Services Contracting LLC

Phone: +971 55 711 3252
Email: info@nujumalrabie.ae
Address: Madinat Hind 4, Damac Hills, Dubai, United Arab Emirates